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ICT MANAGER

Job Summary

The incumbent is required to plan, organize and manage the development, operations and maintenance of the ICT resources and infrastructure of a regular Ministry/Department, and to manage the delivery of its ICT projects, under the direction of the Permanent Secretary or designated officer. Duties include developing and implementing of the Ministry/Department’s ICT policies and ICT strategic plan; developing and delivering software applications and IT services to the Ministry/Department; managing the Ministry/Department’s ICT projects; preparing and managing the ICT budget; and developing and managing of professional, technical and support staff.

REPORTS TO: Permanent Secretary or designated officer

SUPERVISION GIVEN TO: Senior Professionals, Professionals, Technical and Support staff

Duties and Responsibilities

  • Develops the Ministry/Department’s ICT vision, policy, strategic plan and standards in alignment with the overall ICT mission, business plan and best practices.
  • Leads and manages medium-scale ICT projects, including the identification and mitigation of project risk; ensures quality in delivery and timeliness and facilitates effective utilisation of resources.
  • Manages strategies to maintain the confidentiality, integrity and availability of the Ministry/Department’s information systems and when necessary, to ensure, the restoration of such information systems.
  • Monitors the implementation of the ICT vision, policy and strategic plan to ensure compliance with organisational policies, procedures and the overall information management strategy.
  • Manages the selection, implementation, operations and evaluation of security controls.
  • Assesses the Ministry/Department’s need for ICT services and recommends the most appropriate and cost effective solutions in meeting these needs; engages stakeholders in the planning and implementation of change needed for effective use of the ICT services of the Ministry/Department.
  • Provides technical management of the ICT operations, and ensures that the Ministry/Department’s agreed service levels and data integrity requirements are met, and that all relevant procedures are adhered to.
  • Assesses and addresses user requirements, provides advice and recommendations, and takes action to ensure that proposed ICT solutions are properly understood and appropriately utilised by users.
  • Maintains the policy, standards and procedures for security, and monitors the application and compliance of security operations procedures.
  • Develops budget, facilitates procurement, negotiations and contracting and monitors IT expenditure in the Ministry/Department, and ensures that all ICT financial targets are met for ICT projects and operations.
  • Keeps abreast of new methods and trends in ICT technology and products in order to advance and improve the Ministry/Department’s ICT capability.
  • Makes recommendations for staffing to ensure that there are adequate skilled ICT personnel to meet ICT service delivery plans.
  • Supervises professional, technical and support staff.
  • Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE:

  • Extensive knowledge of the principles, tools and techniques required for the management and control of ICT within a regular government based or business organisation.
  • Considerable knowledge of project management tools and techniques.
  • Knowledge of relevant Public Service rules and regulations, instructions and procedures.
  • Knowledge of business process reengineering.
  • Knowledge of relevant financial and procurement processes, rules and regulations.

 

SKILLS AND ABILITIES:

  • Ability to manage multi-disciplinary teams and technical and professional staff.

  • Ability to manage ICT projects.
  • Ability to think creatively and to implement leading-edge technology solutions.
  • Ability to negotiate and manage complex technical contracts.
  • Ability to communicate effectively both orally and in writing.
  • Ability to manage change in the public sector.
  • Ability to promote teamwork and to manage conflict.
  • Ability to establish and maintain effective working relationships with colleagues.
  • Ability to interact positively with members of the public and external stakeholders.

 

MINIMUM EXPERIENCE AND TRAINING

  • Minimum of five (5) years’ experience performing at a management level in the area of ICT, including at least two (2) years in the development, implementation and operation of enterprise-wide ICT systems.

  • Training as evidenced by the possession of a recognized Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

OR

  • Minimum of seven (7) years’ experience at a management level in the area of ICT, including at least two (2) years in the development, implementation and operation of enterprise-wide ICT systems.
  • Training as evidenced by the possession of a recognized Bachelor’s degree
    Certification in the area of ICT.

OR

  • Minimum of ten (10) years’ experience at a management level in the area of ICT, in addition to least five (5) years’ experience in the development, implementation and operation of enterprise-wide ICT systems.
  • Training as evidenced by the possession of a two-year Diploma in IT from a recognised institution.